Stephen McGoff

stephen@socialmediasa.com

210-812-9224

 

Education - 

SNHU - Currently Enrolled

Degree:  Bachelors of Science 

Completion Date - 06/2018

 

Degrees:

Obtained: 01/2016

School:  SNHU

Degree:  Associates Information Technology

 

Work Experience

Social Media S.A.

Position: Consultant

From: 06/17 - Current

Duties:  My primary duties include assisting businesses with information technology solutions.  This would cover website design, internet marketing, search engine optimization, networks and cloud based solutions, and technology upgrades and troubleshooting.

 

USAA

Position: Analyst

From 11/2012 - 06/2017

Duties: In my analyst role I helped to lead information technology teams and projects geared toward user metric and systems upgrades.  I assumed various roles for each project.

Project METRIC Conversion;

Analyzed business data and user patterns to identify metrics that would be used to rate associates

Served as IT consultant and technical writer for policy changes and procedural changes

Auto Get Next Conversion

Served as project manager for a systems conversion.

Led a diverse team to deliver on goals and served as the liason between upper management, IT, and departmental leadership.

Led the social communication strategy and deployment for the conversion

After project completion served as help desk coordinator.  Assisted with creating, documenting, troubleshooting, and closing tickets for users within the upgrade.  


Skills:  6 years in a technical support role -  Computer software and hardware to include desktop imaging, microsoft products (office, excel, word, outlook), networking, lan and wan and more.  Windows 10 proficient - Networking and Routing - Project Management - Java coding - Java scripting - HTML - Website Design - Help Desk -