Thank you for choosing Social Media S.A. for your digital marketing needs. Our payment policy and refund policy is outlined below.
Terms of Service
Website Development, Ongoing Support & Internet Marketing
All Graphic Design, Web Design & Development and Ongoing services provided by Social Media S.A. are subject to the following terms and conditions.
Estimates & Contracts
Estimates provided to prospects will be honored for 30 days. A new quote will then be provided upon request. Contracts that have been written, but not signed by the client will only be accepted within 30 days of the delivery date. A new contract may be drawn up upon request.
Charges & Fees
All new web design projects require an initial 50% deposit that will be due at contract signing. The remaining 50% balance will be due upon acceptance of the completed web development project before it is released to the client or published to the internet.
All new web design projects that exceed $600 US can be split into three payments. An initial deposit of 1/3 of the total project cost will be due at contract signing. A second payment of 1/3 the total project cost will be due upon acceptance of the design. The final balance will be due upon acceptance of the completed web development project before it is released to the client or published to the internet.
Any check payments that do not clear will be charged a $35 fee. Social Media S.A. retains the right to hold all graphics, and project development with the exception of content and graphics provided by the client, until payment is received for such items. (see copyright & ownership clause)
Social Media S.A. accepts payments via Cash, Check, PayPal and all major Credit Cards. Your payment should come from PayPal available funds or credit card. Your project will not be released to you or uploaded until full payment is received.
Hours of Operation
Our business hours are Monday-Sunday 9:00 AM till 11:00 PM. If you require maintenance after the posted hours, such as on weekends or holidays, you will be charged our base rate of $95 per hour with an additional charge of $45 per hour for after hours assistance.
Web Site Design Credit
All Social Media S.A. custom web design clients will have aDesignby: Social Media S.A. link on their website in the footer of every page. This is non-negotiable. By hiring us to work on your website you are agreeing to this, and that you understand that this link may NOT be removed without our consent. You may pay Social Media S.A. a fee of $250 to have this link permanently removed. Should you have a new layout designed for your site by a company other than Social Media S.A., you may remove the credit from your website. Thank you.
We do not offer revisions on our website designs.
Copyright & Ownership
Upon completion of the project, Social Media S.A. transfers all rights and ownership of CUSTOM designs and programming written by Social Media S.A. to the client. Software and third party graphics or programs are not transferred to the client and remain under copyright of their respective owners.
Ownership and copyright of all Template Monster, HostGator and Limited Edition Templates available in our stores remain with Social Media S.A.'s and are not transferred to the client.
Social Media S.A. reserves the right to resell custom designed web sites that remain unpaid by the original client, unaccepted mockups or other graphics created by Social Media S.A. but not in legal use by the client.
Social Media S.A. reserves the right to display websites and graphics that have been designed by Social Media S.A. on their website, and in any marketing material to aid as examples of our work.
Social Media S.A. will only honor a refund for the following situation all other sales are final:
You place the order and decide same day to go a different route.
If this happens please contact us within 24 hours by either phone or email and let us know. We will initiate a refund to your account.
Social Media S.A. will not negotiate chargebacks with any person or company. Our Refund policies are clearly stated above, and all clients are asked to read and agree to our terms of service prior to the start of any project.
Development & Delivery
Social Media S.A. understands the importance of completing projects in a timely manner. We agree to complete the web design project within 90 days from the date of contract signing. If the client does not supply Social Media S.A. with complete text, graphic content and other requested materials for the contracted client within 90 days of contract signing, the contract becomes void and all deposits paid by the client are forfeited. The client may request a Project Extension in writing to Social Media S.A. for an additional fee of 20% of the project total cost for every 30 days of extension. All extension fees are due upon agreement of the extension between Social Media S.A. and the client.
If we are unable to communicate with a client on a project for a duration of at least sixty days (60) by phone or email during the design and development process, the project will be canceled without prior notice and no refund will be issued.
Services purchased from Social Media S.A. are provided “as is” without warranty of any kind that the web design project will be uninterrupted or error free. In no event shall Social Media S.A. be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, services, and/ore goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services, and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client.
Please note that by submitting your Deposit or downpayment for our services you are agreeing to all of our terms of service as written here. Social Media S.A. reserves the right to change or update these terms at any time without prior notice.
Website Hosting -
When you purchase website design services we will be responsible for hosting. If at any point you cancel your service or failure to meet payment we will request that you begin the process to initiate a website transfer. The process consists of you creating an account and paying for your own hosting.
With some customers, we may offer 1 year of hosting with their design. Please reference your payment receipt for details regarding this.
Upon termination of business, we will provide directions on how to begin the transfer process. There will be a 7 day grace period for you to accept the transfer. If after 7 days the transfer has not been processed your website will no longer have hosting.
In plain English - Don't wait to accept the transfer or your website will go down until it happens.